FAQ

Frequently Asked Questions (FAQ)

Welcome to our Frequently Asked Questions page! Here you will find answers to some of the most common questions we receive from our customers. If you don’t find the information you're looking for, please feel free to contact us.


1. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • Apple Pay

All transactions are processed through secure third-party payment processors.


2. How can I track my order?

Once your order has been dispatched, you will receive a confirmation email with tracking details. You can track the status of your order using the provided tracking number on the carrier's website.


3. What is the delivery time?

Delivery times vary depending on your location and the shipping method you choose at checkout. Generally, orders are processed within 1-2 business days, and delivery takes:

  • UK: 2-5 business days (Standard) / 1-2 business days (Express)
  • International: 5-10 business days, depending on the destination

4. Can I change or cancel my order after it has been placed?

We process orders quickly to ensure fast shipping, so unfortunately, we are unable to make changes or cancellations once an order is confirmed. However, you can contact us as soon as possible, and we will do our best to assist you.


5. How do I return or exchange an item?

We accept returns within 14 days of delivery. To return an item:

  • The product must be unused, in its original condition, and with tags still attached.
  • Please contact us at info@mad-street.com to initiate the return process.
  • Once we approve the return, we will issue a refund to your original payment method.

For exchanges, we recommend placing a new order for the item you want and returning the original item for a refund.


6. Do you offer international shipping?

Yes, we ship internationally to most countries. Shipping costs and delivery times will be calculated during checkout. Please note that international customers may be responsible for additional customs duties, taxes, or fees imposed by their country.


7. Is it safe to shop on your website?

Yes, shopping on our website is completely safe. We use encryption technology (SSL) to protect your personal and payment information. We also work with trusted third-party payment processors to ensure your data is secure.


8. How can I contact customer support?

If you have any questions or need assistance, you can contact our customer support team:


9. Do you offer gift cards?

Currently, we do not offer gift cards. However, we are working on adding this feature in the future, so stay tuned!


10. Can I use a discount code on sale items?

Discount codes can typically be applied to regular-priced items. However, some discounts may exclude sale items or be subject to specific terms. Please check the terms of the discount code before applying it.


11. How do I subscribe to your newsletter?

To stay up to date with new arrivals, exclusive offers, and promotions, simply enter your email address in the subscription box at the bottom of our website or at checkout.


12. What should I do if I received a damaged or faulty item?

If you receive a damaged or faulty item, please contact us immediately at contact@madstreetfashion.com with your order number and a description or photo of the issue. We will resolve the problem and either send a replacement or issue a full refund.


13. How can I change my account details?

You can update your account details by logging into your account on our website and navigating to your profile or account settings. If you need further assistance, please reach out to our customer support team.


If you have any other questions, feel free to contact us at info@mad-street.com or call us at 0300 2003410. We are happy to assist you!